Refund policy

We want you to feel confident shopping with Mirvella Inc. This Refund & Return Policy explains how we handle returns, refunds, damaged products, missing parts, and other order-related issues for purchases made through our website.

Scope

This Policy applies to eligible products purchased directly from our website and delivered within the United States.

Our store focuses on children’s toys and dolls, including dolls, doll accessories, pretend-play toys, activity toys, playsets, learning toys, toy vehicles, small furniture pieces, and related children’s play products.

Products purchased from third-party marketplaces or other retailers are subject to the return policy of the original seller.

Return Window

You may request an eligible return within 30 calendar days from the date your order is marked as delivered by the carrier.

Return requests submitted after 30 days may not be accepted unless required by applicable law.

Return Eligibility

To qualify for a return, the product should generally be:

Unused beyond reasonable inspection
Clean and in substantially original condition
Complete with all parts, accessories, clothing, manuals, and other included items
Returned with original packaging where reasonably available
Free from customer-caused damage, alteration, or modification
Accompanied by valid proof of purchase
Approved for return before being shipped back

For toys, dolls, playsets, and multi-piece products, all components originally included with the product should be returned.

Products with significant stains, tears, cracks, missing parts, customer-caused damage, or unauthorized modifications may be ineligible for return or may qualify for a reduced refund where permitted by law.

Product Variations

Minor differences in color, stitching, printed patterns, texture, hair styling, or material appearance may occur between individual products.

These normal variations are generally not considered defects when they do not materially affect the product’s intended use.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order after delivery.

If your item arrives damaged, defective, materially incorrect, or missing an included component, contact us as soon as possible, preferably within 7 calendar days of delivery.

Please provide:

Your name
Order number
Product name
A brief description of the issue
Clear photographs of the product and affected area
Photographs of the packaging or shipping label where helpful

Please keep the product and packaging until the issue has been reviewed.

Depending on the circumstances, we may provide a replacement part, replacement product, partial refund, full refund, or another reasonable solution.

Missing Parts

Some toys, dolls, playsets, and accessories include multiple small components.

Before reporting a missing part, please check the full product packaging, inserts, accessory bags, small compartments, any included parts list, and all tracking numbers if your order was shipped in more than one package.

If a component is confirmed missing, we may send the missing part when practical instead of requiring the entire product to be returned.

Product Safety

If a product arrives with damage that could affect safe use, stop using the item and contact us promptly.

This may include broken structural parts, sharp damaged edges, cracked components, loose parts caused by shipping damage, or missing hardware required for safe assembly or use.

How to Request a Return

Before sending any product back, contact our Customer Support team:

Email: info@mirvellakids.com
Phone: +1 (318)592-4292

Please provide your order number, product name, reason for return, and relevant photographs if requested.

If your return is approved, we will provide the appropriate return instructions and return address.

Please do not send returns to our company address or to the address shown on the original package unless we specifically instruct you to do so. Return locations may vary depending on the product, warehouse, or fulfillment provider.

Unauthorized returns or returns sent to the wrong location may be delayed or refused.

Return Shipping Costs

If the return is due to a confirmed error on our part, such as an incorrect item, confirmed defect, shipping damage, or missing included component, we will provide an appropriate solution and may cover reasonable return shipping costs.

For change-of-mind returns, ordering the wrong item, selecting the wrong variant, or other personal-preference reasons, the customer is generally responsible for return shipping costs.

Original shipping charges and expedited shipping fees are generally non-refundable for change-of-mind returns unless required by applicable law.

We recommend using a trackable shipping service when arranging your own return.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method used for the order.

Refunds generally include the approved product price and applicable taxes. Original shipping charges are normally excluded from change-of-mind refunds.

After we process a refund, please allow approximately 7–14 business days for the funds to appear in your account. Processing time may vary depending on your bank, card issuer, or payment provider.

We generally cannot issue a refund to a different payment method or person.

Partial Refunds

Where permitted by law, a partial refund may apply if the returned item has lost value because of:

Missing parts or accessories
Missing clothing or furniture pieces
Customer-caused cosmetic damage
Assembly damage
Modification
Handling beyond reasonable inspection

Any applicable deduction will be explained after the returned product is reviewed.

Exchanges

We do not generally process direct exchanges.

If you would like a different product or available variant, you may return the eligible original item under this Policy and place a new order.

Replacements provided for damaged, defective, incorrect, or incomplete products are handled separately from standard exchanges.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel an eligible order before fulfillment begins, but cancellation cannot be guaranteed once an order has entered processing, packing, fulfillment, or shipment.

Orders that have already shipped must normally be handled through the return process described above.

Final Sale or Non-Returnable Items

Certain items may be clearly marked as Final Sale, Non-returnable, or subject to a specific return restriction.

Any such restriction will be disclosed on the relevant product page or during checkout where appropriate.

These restrictions do not limit any rights that may apply to products that arrive damaged, defective, incorrect, or materially different from the order.

Return Abuse and Fraud

Where permitted by law, we reserve the right to reject fraudulent or abusive return requests, including altered proof of purchase, returning a different product, intentional product damage, or knowingly false claims.

This does not affect consumer rights that cannot legally be restricted.

Consumer Rights

This Policy operates in addition to applicable consumer protection laws.

Nothing in this Policy is intended to exclude or limit rights or remedies that cannot legally be excluded or limited.

Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our products, fulfillment arrangements, business operations, customer service practices, or legal requirements.

The latest version will be published on our website.