Shipping policy

This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered by Mirvella Inc (“we,” “us,” or “our”).

Shipping Area

We currently ship orders within the United States only, unless otherwise stated.

If a shipping address is outside our supported delivery area, checkout may not be available for that destination.

If an unsupported order is accepted because of a technical or processing error, we may contact the customer and issue a refund to the original payment method.

Our Products

Mirvella Inc operates an online retail store specializing in children’s toys, dolls, and play accessories.

Our products may include dolls, doll accessories, pretend-play toys, activity toys, learning toys, toy vehicles, playsets, small furniture pieces, role-play accessories, and related children’s play products.

Shipping and packaging requirements may vary depending on product size, weight, materials, and number of included components.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. public holidays.

Order processing may include:

Payment verification
Product availability confirmation
Product or variant verification
Order inspection
Packaging preparation
Shipping label creation

Additional processing time may occasionally be required during holidays, promotional events, high-volume periods, or inventory reviews.

Processing time is separate from carrier transit time.

Shipping Carriers

We use established shipping carriers and logistics providers, which may include:

USPS
UPS
FedEx
Other suitable domestic shipping partners

The carrier selected for your order may depend on the delivery destination, package size, package weight, fulfillment location, and available shipping service.

Shipping Costs

Shipping charges are calculated at checkout where applicable.

Shipping costs may depend on:

Delivery destination
Package weight
Package dimensions
Product size
Number of packages
Selected shipping method

Applicable taxes and any additional charges will be displayed during checkout where required.

Free Standard Shipping

Qualifying U.S. orders totaling $68 or more after applicable discounts are eligible for free standard shipping.

Free shipping applies to eligible standard-delivery orders only.

Certain oversized, unusually heavy, or special-handling products may be excluded from free shipping where additional carrier charges apply.

Any applicable additional shipping or handling charge will be displayed before checkout is completed.

Estimated Delivery

Available shipping methods and estimated delivery times are displayed during checkout where applicable.

Delivery estimates may vary depending on:

Shipping destination
Selected shipping service
Carrier network conditions
Fulfillment location
Product size and weight

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Delays may occur because of severe weather, carrier disruptions, public holidays, peak shipping seasons, incorrect address information, or other circumstances outside our reasonable control.

Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing tracking information when available.

Tracking information may take some time to appear in the carrier’s system after a shipping label has been created.

If an order is divided into multiple shipments, you may receive more than one tracking number.

Split Shipments

Orders containing multiple toys, dolls, playsets, accessories, or larger items may occasionally be shipped in separate packages.

Packages from the same order may arrive on different dates.

Customers will not normally be charged additional standard shipping fees solely because we choose to divide an order into multiple shipments after checkout.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

Recipient name
Street address
Apartment, suite, or unit number if applicable
City
State
ZIP code
Telephone number when required by the carrier

If you notice an error in your shipping address, contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once order processing or shipping has begun.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We may be able to assist before the order enters packing or shipment, but changes and cancellations cannot be guaranteed once fulfillment has started.

Orders that have already shipped cannot normally be canceled and may need to be handled under our Refund & Return Policy after delivery.

Damaged Packages or Products

Please inspect your order promptly after delivery.

If a product arrives damaged, contact us as soon as possible and provide:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the outer package where applicable
Photographs of damaged or missing components where applicable

Please keep the product and packaging until the issue has been reviewed.

Depending on the circumstances, we may provide a replacement part, replacement product, partial refund, full refund, or another appropriate solution.

Missing Items or Components

Some toys, dolls, playsets, and accessory sets contain multiple pieces.

Before reporting an item or component as missing, please:

Check all packaging and protective materials
Review all tracking numbers
Confirm whether the order was shipped in multiple packages
Check any included parts list

If an item or component is still missing, contact our Customer Support team with your order number and details of the missing item.

Lost or Delayed Packages

If tracking information shows no meaningful movement for an extended period or your package appears to have been lost, please contact us.

We may contact the carrier or logistics provider to request additional information.

Carrier investigations may require additional time. We will review the circumstances and provide an appropriate resolution in accordance with our policies and applicable law.

Undeliverable Packages

Packages may be returned if:

The shipping address is incorrect or incomplete
The carrier cannot access the delivery location
Delivery attempts are unsuccessful
The recipient refuses delivery
The package remains unclaimed

If an order is returned as undeliverable, we may contact you regarding reshipment or other available options.

Where permitted by law, additional carrier or reshipping charges caused by incorrect delivery information may be the customer’s responsibility.

Product Availability

Products displayed on our website are subject to availability.

In rare cases, a product may become unavailable after an order has been placed.

If we are unable to fulfill an item, we may contact you, cancel the unavailable item, or issue a refund to the original payment method.

We will not substitute a materially different product without your approval.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our products, carriers, fulfillment arrangements, business operations, or applicable requirements.

The latest version will be published on our website.